Privacy Policy

Last updated

This Privacy Policy describes how Chargeplanet ("we", "us", "our"), a routine consultation studio based at Runeberginkatu 4c, 00100 Helsinki, Finland, collects, uses and protects personal data when you visit our website, contact us, or take part in a consultation. We act as the data controller for the information described below in line with the EU General Data Protection Regulation (GDPR) and the Finnish Data Protection Act.

1. The information we collect

We try to keep the personal information we collect to a minimum. We only ever ask for what we actually need to reply to your message or to deliver a consultation you have booked.

1.1 Information you give us directly

• Your name, as you enter it in our contact form or share with us by email.
• Your email address, used solely to reply to you and send any documents related to a consultation.
• The contents of your message, including any notes about your week, schedule or goals.
• Optional details you share during a consultation, such as your work pattern, sleep schedule or family context.

1.2 Information collected automatically

• Basic technical information about your device and browser, used for site reliability.
• Pseudonymous analytics about which pages are viewed, with IP addresses truncated.
• Cookie identifiers, as described in our Cookies Policy.

2. Why we use your information

We process your personal data only for clearly defined purposes. The most common ones are:

• Replying to enquiries received through the contact form or by email.
• Preparing for, running and following up on consultation sessions you book.
• Sending you the written routine plan and any documents agreed during a session.
• Keeping records required by Finnish accounting and tax legislation.
• Improving the structure and content of the website based on aggregated, non-identifying analytics.

3. The legal basis for processing

We rely on one of the following legal bases for each processing activity:

• Performance of a contract — when you book and pay for a consultation, processing your data is necessary to deliver that service.
• Consent — when you submit the contact form, you give consent to us using the information to reply to you. You can withdraw it at any time by writing to us.
• Legal obligation — for invoices and bookkeeping records that we are required by law to keep.
• Legitimate interest — for limited analytics that help us keep the website usable and accessible.

4. How long we keep your data

We do not keep personal data for longer than we need it. Specifically:

• Contact form enquiries that do not lead to a booking are deleted within 12 months.
• Records related to delivered consultations are kept for 6 years, in line with Finnish accounting law.
• Analytics data is retained in aggregated form only and routinely pruned.

5. Who we share your data with

We do not sell personal data. We share information only with carefully selected service providers who help us run the studio, including:

• An EU-based email and calendar provider used to communicate with you and schedule sessions.
• An EU-based accounting service that processes invoices and tax records.
• A privacy-friendly analytics tool that does not identify individual visitors.

Where any provider is located outside the European Economic Area, we use Standard Contractual Clauses or other safeguards approved under GDPR.

6. Your rights

Under GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct any inaccurate information.
• Ask us to delete your data, where there is no legal reason to keep it.
• Restrict or object to certain types of processing.
• Receive a copy of the data you have provided in a structured, machine-readable format.
• Withdraw your consent at any time, without affecting the lawfulness of earlier processing.
• Lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu).

7. Security

We apply reasonable technical and organisational measures to protect personal data, including encrypted transport, access controls, regular software updates, and limited internal access to client records. No system is ever fully immune to risk, but we treat the security of your information as a core part of our work.

8. Children

Our services are designed for adults. We do not knowingly collect personal data from anyone under the age of 16. If you believe a minor has shared data with us, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time, for example when we change tools or when legislation evolves. The "last updated" date at the top of this page always reflects the current version. Material changes will be highlighted on the website.

10. How to contact us about privacy

If you have any questions about this policy, want to exercise your rights, or simply want to know what we hold about you, please reach out through the Contact page. We aim to respond within one calendar month.